RETURN & EXCHANGE

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

If you need to return or exchange an order, click here to start the process by providing your order number and email address. You have 14 days from receiving your order to make a return before the Return and Exchange platform is unavailable.

Reimbursement will be completed within 24-48 hours upon receipt. A single 10 € return charge will be subtracted from all reimbursements (excluding price variance refunds for exchanges) for European Union countries. For non European Union countries, a one time 35 € return fees will be deducted on all refund request. The 35 euros include the shipping fees and duties fees for the return. If you wan't to make the return by your own way, we invite you to aware us before to avoid the deduction of the return fees. We do not assume customs taxes of returned order made by your own way.  

If you opt to make your return at your expense, here is the returned address

RETURN DEPARTMENT - SAS SUNDRESS
5 allée des Imprimeurs
06700 Saint-Laurent du Var
FRANCE
 
You can exchange the size, color, or item. If there's a price difference with the desired product(s), you can choose to pay the difference or receive a refund for the price difference at the end of the return and exchange process.

Refund should be made on the payment method you used or you can also request a voucher with an additional bonus. If the payment method you used is no more effective, the refund will be made by a bank transfer. Return instructions and slip are included in the link above.